BearingPoint Products Team is a complete product development team where every colleague contributes to our product's success end to end. That means we cover areas like Product Management, UI/UX, Engineering, Testing, and Maintenance. Innovation is the key, so you will work with cutting-edge technologies and the latest solutions stack (Angular, React Native, node.js, C#, SAP UI5, and many others, on SAP BTP or Microsoft Azure clouds) to achieve your career goals.


The approach is based on collaboration, communication, knowledge sharing, and support, therefore come to join us and be part of the tech community inside our firm.


Location: Bucharest, Sibiu, Cluj, Brasov, Timisoara and Iasi.


About the role and what we expect from you

  • Monitoring SAP BTP Apps and Services;

  • Offering technical support in real-time;

  • Identifying incidents and resolving them according to the procedures;

  • Creating the tickets in the Kibana system;

  • Transferring the tickets to the right team to solve them;

  • Monitoring the tickets and making sure that they are closed after resolving them;

  • Maintain strong communication and transparency between all departments (Development, Operations, Release Management).


Your skills and preferred qualification

  • A Bachelor of Science degree (preferably in Information Technology or Computer Science or equivalent) or minimal work experience in software development;

  • A fair understanding of business functional areas;

  • Good communication skills as well as the ability to manage escalations paths within the organization;

  • Proficiency in Microsoft Office package;

  • Proficiency working with SQL Database;

  • You're eager to learn and once you learn something new, you are excited to evaluate it and teach it to others;

  • You can adapt rapidly to situations and find solutions in a practical manner;

  • Open for working in shifts (including night shifts);

  • Excellent written and spoken English;

  • Good analytical and problem-solving skills;

  • Ability to meet tight deadlines;

  • Excellent communication and interpersonal skills;

  • Ability to take initiative and autonomously handle tasks;

  • Ability to work independently and as a team;

  • Accuracy and attention to detail.


Nice to have skills

  • Service and solution-oriented work as well as a quick grasp paired with an analytical and methodical approach to meet Operations SLAs;

  • Experience with IT Service Management according to ITIL;

  • Some relevant professional work experience;

  • A fair understanding of business functional areas;

  • Experience or at least knowledge about Methodologies methods: Sprint, Agile.


What we offer

  • Attractive compensation package;

  • Fixed salary compensation along with Yearly Evaluation and performance-related bonus scheme;

  • Meal Tickets, Easter, and Christmas Gift Vouchers;

  • Seniority Bonus and Referral Bonus.


Health and Well-being:

  • WorldClass Gym Discounts and 7Card Partnership;

  • Private Medical Subscription for employees and family (children, spouse/ life partner);

  • Life and Accident Insurance.


Personal and professional development:

  • German/ French Language Courses at any level;

  • Complete training & and certification curricula available (tailored courses);

  • E-Learning System available for all employees;

  • Firm-wide and Regional level training.


About BearingPoint


BearingPoint is an independent management and technology consultancy with European roots and a global reach. We operate in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provide IP-driven digital assets and managed services for business-critical processes. Capital delivers M&A and transaction services.


BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.


We are present in Romania since 2007, with more than 900 employees in our offices in Bucharest, Sibiu, Timișoara, Iași, Cluj-Napoca, and Brașov.


We are guided by our purpose – Together, we are more than business.


It revolves around three key areas of focus – More innovation, more for our planet, and more for our people. Our people's promises – Purpose in Practice, Deeper Connections, New Flexibility, Personal and Professional Growth, and Holistic Wellbeing and Rewards, bring together our values, aspirations, and responsibilities towards our people. It helps our people achieve and accomplish more than you can imagine possible.


We can’t do this alone. We can do this together. Join us.

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