SAP Operations Service Manager with German

As an SAP Operations Service Manager, you will play a pivotal role in managing high-impact SAP delivery, optimizing operational processes, and ensuring client satisfaction within a strategic business context. This position requires a hands-on, multi-disciplinary approach, balancing responsibilities as a product owner, service manager, financial overseer, and client engagement lead. Your role will also include people management and sales functions, creating a well-rounded leadership position that supports business goals and client success.

Location: Bucharest, Sibiu, Cluj, Brasov, Timisoara and Iasi.

Key Responsibilities

Service and Client Engagement Management

• Optimize operational profitability through effective resource allocation, balancing workload, seniority levels, and delivery volumes.

• Maintain strong client relationships, dedicating significant time to communications to ensure high satisfaction and address concerns promptly.

• Prepare and present recurrent reports on service delivery and standards to stakeholders, ensuring transparent communication and accountability.

People Management and Team Leadership

• Oversee a team of SAP consultants and managers, providing guidance, mentorship, and conflict resolution to maintain team morale and performance.

• Manage performance and career development for SAP Consultants, fostering a high-impact environment that encourages professional growth and cross-regional collaboration.

Sales Management and Key Account Leadership

• Contribute to sales operations to capture new business opportunities across Europe and globally.

• Coordinate recurring revenue streams and support growth strategies, contributing to overall business success.

SAP Delivery Expertise

• SAP Delivery Leadership: Lead complex SAP delivery projects, especially in collaboration with major clients ensuring high-quality and timely project execution.

Qualifications

Proven experience in SAP Operations, Service Management, or similar roles with a track record in managing cross-functional responsibilities.

• Fluency in German and English required.

• Strong SAP expertise, particularly in operational and delivery aspects.

• Demonstrated leadership ability in managing teams, client engagements, and complex projects.

• Commitment to maintaining high client satisfaction through proactive communication and tailored solutions.

• Strategic thinker with strong analytical skills.

• Excellent interpersonal and conflict resolution skills.

• Ability to manage multiple responsibilities and prioritize effectively in a fast-paced environment.

What we offer

• Attractive compensation package;

• Fixed salary compensation along with Yearly Evaluation and performance-related bonus scheme;

• Meal Tickets, Easter, and Christmas Gift Vouchers;

• Seniority Bonus and Referral Bonus.

Health and Well-being:

• WorldClass Gym Discounts and 7Card Partnership;

• Private Medical Subscription for employees and family (children, spouse/ life partner);

• Life and Accident Insurance.

Personal and professional development:

• German/ French Language Courses at any level;

• Complete training & and certification curricula available (tailored courses);

• E-Learning System available for all employees;

• Firm-wide and Regional level training.

About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. We operate in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provide IP-driven digital assets and managed services for business-critical processes. Capital delivers M&A and transaction services.

BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.

We are present in Romania since 2007, with more than 900 employees in our offices in Bucharest, Sibiu, Timișoara, Iași, Cluj-Napoca, and Brașov.

We are guided by our purpose – Together, we are more than business.

It revolves around three key areas of focus – More innovation, more for our planet, and more for our people. Our people's promises – Purpose in Practice, Deeper Connections, New Flexibility, Personal and Professional Growth, and Holistic Wellbeing and Rewards, bring together our values, aspirations, and responsibilities towards our people. It helps our people achieve and accomplish more than you can imagine possible.

We can’t do this alone. We can do this together. Join us.