ServiceNow Consultant

BearingPoint has been recognized as the #1 employer in Consulting and is one of the TOP employers in Romania by undelucram.ro*.

*Source: “Top 100 Cei Mai Buni Angajatori 2022-2023” - Undelucram.ro.

YOU can become part of it - discover us and come aboard a company that does more than business!

Location: Romania

About the role:

BearingPoint is working on building its ServiceNow offering and portfolio in multiple countries. The team involved in business development is a multicultural team based in different locations around Romania and Germany and they are looking to grow their internal consultant teams with experienced professionals who can help with knowledge, internal training, and client proposals on the business side as well as technical input in project related activities.

Responsibilities:

• Responsible for designing, testing, implementing, and supporting ServiceNow systems;

• Administer, maintain, and support the existing ServiceNow modules;

• Implements new modules and business flows in the ServiceNow Application;

• Responsible for maintaining and enhancing existing modules and business flows in the ServiceNow Application for adapting them to the customers’ business needs;

• Works closely with business analysts and vendors/customers to gather requirements to ensure the customer’s business needs and expectations are met in a timely and cost-effective manner;

• Prepares and modifies technical documentation and requirements during the different phases of the project;

• Researches, evaluates, and recommends third-party integration and applications as appropriate;

• Reports on progress, issues, and problems to the supervisor; providing lessons learned and giving suggestions to optimize the work processes;

• Train internal and external resources as per project/BearingPoint needs.

Requirements:

• Diploma in computer science or information technology or a comparable degree;

• 3+ years of relevant consulting/implementation experience in ServiceNow;

• At least one active ServiceNow certification: Certified Implementation Specialist, Certified System Administrator, etc;

• Good communication skills verbal and written (primarily English, French/German is a plus);

• Interaction with the customer on different levels: business, sales, service, tech;

• Work experience in multicultural environments

• Ideally ITIL Foundations and experience with ServiceNow upgrades;

• Excellent problem-solving skills with the ability to analyze complex business processes and provide effective solutions;

• Strong communication and interpersonal skills, with the ability to effectively collaborate with clients and internal teams;

• Self-motivated and able to work independently, while also being a strong team player;

• Flexibility to work in a flexible hybrid work environment and availability to travel in Europe.

What the company offers

• Attractive compensation package;

• Fixed salary compensation along with Yearly Evaluation and performance-related bonus scheme;

• Meal Tickets, Easter, and Christmas Gift Vouchers;

• Seniority Bonus and Referral Bonus.

Health and Well-being:

• WorldClass Gym Discounts and 7Card Partnership;

• Private Medical Subscription for employees and family (children, spouse/ life partner);

• Life and Accident Insurance.

Personal and professional development:

• German/ French Language Courses at any level;

• Complete training & certification curricula available (tailored courses);

• E-Learning System available for all employees;

• Firm-wide and Regional level training.

About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. We operate in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provides IP-driven digital assets and managed services for business-critical processes. Capital delivers M&A and transaction services.

BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 10,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.

We are present in Romania since 2007, with more than 900 employees in our offices in Bucharest, Sibiu, Timișoara, Iași, Cluj-Napoca, and Brașov.

We are guided by our purpose – Together, we are more than business.

It revolves around three key areas of focus – More innovation, more for our planet, and more for our people. Our people's promises – Purpose in Practice, Deeper Connections, New Flexibility, Personal and Professional Growth, and Holistic Wellbeing and Rewards, bring together our values, aspirations, and responsibilities towards our people. It helps our people achieve and accomplish more than you can imagine possible.

We can’t do this alone. We can do this together. Join us.